![]() ![]() ![]() Please note all Custom, Made to Order, Final Sale, and Shipping Service Upgrades are not eligible for cancellationįrance and Son is not liable or responsible for any theft or loss that occurs after a delivery. Please refer to our return policy for details if the shipping process has already started. ![]() You can no longer cancel after the shipping process has started. Your order is considered in the shipping process if it has been packed, picked up by a carrier, or shipped. After 7 days there will be a 10% restocking fee for cancellations, or we can issue a full store credit with no restocking fee (your choice!). You can cancel your order for a full refund within 7 days of the purchase date if the shipping process hasn't started. Some items might have high damage rates to specific regions, and might require larger minimums to ship safely, or we may need to cancel them completely due to a high chance of damage.Ĭhange your mind about an order? Click Here to send a cancellation request. They will simply contact customers directly to arrange a delivery.Ĭertain contiguous locations may incur additional charges if they're in remote locations that are not easily accessible by our carriers or out of range. Please note that some specialty delivery partners do not provide tracking. ![]() We'll send shipment and tracking information as soon as any order ships. Small items will ship via small parcel UPS or Fedex, and large shipments will ship with the freight carrier or specialty delivery company of our choosing. We do our best to ship products as quickly as possible, but sometimes the info presented on our website becomes outdated before we can update it. If you have a long driveway most freight trucks cannot deliver onto the driveway. If you're out of range, then Economy means curbside freight delivery. Economy Shipping for Freight & Oversized shipments will be delivered to the front door of the home or building by a professional delivery company. All small parcel shipments are delivered by a common carrier (Fedex, UPS, USPS). Customer will have the option to pay extra to deliver out of range on a case by case basis.Įconomy Shipping Definition: Economy Shipping levels vary by region and item size. We will waive any cancellation fees if an order is out of range and we cannot deliver it. Out of range deliveries may require quantity minimums or be undeliverable. Those states in addition to international shipments will be quoted on a case by case basis.įreight/ Oversized: The following states are within our shipping range for oversized items and orders, and they always ship free: CT, DE, DC, FL, GA, IL, MD, MA, MI, NJ, NY, NC, OH, PA, SC, VA Small Parcel: We ship small parcel items nationwide excluding AK and HI. Quickship items have a lead time of 1-2 weeks for freight and 3-5 days for small parcel. Lead times for in stock items range between 1-6 weeks depending on the origin warehouse location. If an item shows a specific quantity, then that means it's in stock. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Please double check with our staff via chat, email, of phone to confirm product availability and lead times. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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